How Can We Help You?

Find product manuals, installation tutorials and answers to common questions. Our support team is here to help you.

User Manual

Find the right user manual for your A-SURE car stereo.

Android Car Radios

Download user manuals and learn how to set up and use your Android car stereo.

View Manuals →

WinCE Car Radios

Find operating instructions and setup guides for WinCE car stereo models.

View Manuals →

Downloads

Access available software, files and other product-related resources.

View Downloads →

Installation Guide

Follow our installation videos to make your setup easier.

Find Installation Videos for Your Vehicle

Select your vehicle brand to explore available installation tutorials, wiring instructions and setup demonstrations.

Explore Installation Videos →
Before Installation: Please check your vehicle's make, model and year. Some vehicles may require an additional wiring harness or CANBUS adapter. If your vehicle has a factory Bose or JBL amplifier, please contact us to confirm compatibility before installation.

Frequently Asked Questions

Quick answers to common questions about installation and product use.

1. How can I check if the stereo fits my vehicle?
Please send us your vehicle's make, model and year, along with a clear photo of your original dashboard and stereo. Our team will check compatibility and confirm whether an additional wiring harness or adapter is needed.
2. Why are my steering wheel controls (SWC) not working?
If your stereo comes with a CANBUS decoder, make sure it is connected properly and configured with the correct vehicle settings. Please check the vehicle and CANBUS settings in the stereo before testing the steering wheel controls.
3. Why are my air conditioning (AC) controls or information not working?
Some vehicle functions require the correct CANBUS protocol settings. Please check that the CANBUS decoder is connected and that the correct vehicle model and protocol have been selected.
4. Why is there no sound after installation?
Please check the speaker wiring and audio settings first. If your vehicle has a factory Bose, JBL or other amplified sound system, a compatible amplifier harness or adapter may be required. Contact us with your vehicle details and wiring photos for assistance.
5. Can I use my original factory backup camera?
In many cases, the original factory backup camera can be retained with the correct adapter or wiring connection. Compatibility depends on your vehicle and factory camera system. Please contact us before installation to confirm.
6. Why is my backup camera showing no image?
Please check the camera power supply, video cable and reverse trigger wire connections. Also make sure the correct camera input has been selected in the stereo settings.
7. How do I connect Apple CarPlay or Android Auto?
Turn on Bluetooth and Wi-Fi on your phone, then follow the connection instructions displayed on the stereo. For wireless connection issues, try restarting your phone and stereo before pairing again.
8. Do I need an extra wiring harness or CANBUS adapter?
It depends on your vehicle's trim level and factory equipment. Some vehicles with factory amplifiers, steering wheel controls or special dashboard configurations require additional adapters. Send us your vehicle details and dashboard photo so we can check.
9. What should I do if the screen does not turn on?
Please check the power cable, fuse and wiring connections. Make sure the vehicle ignition is on. If the screen still does not turn on, send us your order number and a few photos or a short video of the wiring.
10. How can I get technical support?
You can contact our support team through the online chat on our website or email us at asure2008@gmail.com. Please include your order number, vehicle details and photos or videos of the issue so we can assist you faster.

Contact Us

Need more help? Our support team is ready to assist you.

Online Chat

Chat with our support team directly through the chat window at the bottom right of this page. Leave us a message and we will get back to you.

How to start: Click the chat icon at the bottom right corner of the website.

Email Support

Send us your questions, order information or product details. Our team will reply as soon as possible.

A-SURE Customer Support · Here to make your driving experience better.